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FAQ

Frequently Asked Questions

  1. How do I use Amazon SES with Flyinfotech Email Marketer?
    If you want to use Amazon's Simple Email Service (SES) with Flyinfotech Email Marketer, you may do so by enabling SMTP support for your Amazon SES account and then entering in the STMP details at S ... 

  2. Can I use my existing user database with Flyinfotech Email Marketer?
    Yes, you can create PHP scripts which call the IEM functions and classes, or you can use the XML API. Using the XML API is usually going to be the preferred solution, and you can find more inform ... 

  3. Can I use Flyinfotech Email Marketer to manage the email marketing of more than one website?
    Yes you can. There are two ways that you can do this. You can purchase a multiple user license (Flyinfotech Email Marketer can be purchased with either 1, 5, 10 or 20 users) and then set these use ... 

  4. Can I private label (rebrand) Flyinfotech Email Marketer with my own colors, logo etc? Is the PSD file available?
    Yes, private labelling Flyinfotech Email Marketer is easy and allows for easy rebranding. In fact, we pioneered rebrandable email marketing software to allow you to offer your own email marketing s ... 

  5. Can I modify my copy of this product?
    Flyinfotech code is open for editing (not licensed as open source) and can be modified for internal use only. Our products do not operate under a standard open source license and are commercial in ... 

  6. Which WYSIWYG HTML editor does this product use?
    We use TinyMCE by Moxicode. It's a great open source WYSIWYG HTML editor which is extremely stable and reliable. It's cross browser, XHTML compatible and has a whole host of great features. 

  7. Where can I find unbranded user guides that are not in PDF format? Are the user guides completely customizable?
    You can retrieve the user user guides for the individual applications from the Documentation link on their individual pages on the Flyinfotech website.The unbranded/white label user guides are only ... 

  8. I am a web designer, ad agency or ISP. How can I offer Flyinfotech Email Marketer to my clients?
    Flyinfotech Email Marketer was built from the ground up to help service providers such as web designers, advertising / marketing agencies and ISP's offer a do-it-yourself email marketing solution t ... 

  9. Can I have custom fields like First name, Last name, Address in my subscription forms?
    Yes, Flyinfotech Email Marketer has the capability of allowing you to create unlimited "Custom fields" including names, addresses, dates and more. Simply select the "Manage Custom Fields" option ... 

  10. Is it possible to create personalized emails, e.g. 'Dear Mr. NAME' or 'Dear Mrs. NAME'?
    Yes, such personalized emails use what we refer to as "Custom Fields". Custom fields can be created from the Contact List menu and users will be able to enter in data when they subscribe.Once yo ... 

  11. Can I suggest new features?
    Absolutely, We love customer input, ideas, and suggestions.please feel free to contact ... 

  12. Can I private label (rebrand) this product with my own colors, logo etc?
    All Flyinfotech products can be private labeled or rebranded. Please see the Flyinfotech Developer Network for complete private label documentation and step-by-step instructions. 

  13. Can I automatically send out emails at some time interval after a user joins my contact list?
    Yes, such automated emails are referred to as Autoresponders. Flyinfotech Email Marketer allows unlimited autoresponders that can be setup to send emails after a user signs up to the newsletter a ... 

  14. What server requirements do I need to run Flyinfotech Email Marketer?
    As we add new features and grow, our technical requirements can change over time. Also, as PHP, MySQL, and other technologies utilized by Email Marketer change over time, our requirements can be a ... 

  15. Can I have an additional license key for our test server before going live?
    Yes. We understand the staging process involved when developing a website for a client or on behalf of your company and our licensing system accomodates this.If you purchase any of our products an ... 

  16. Is there a time-limited or other type of trial I can download?
    Due to the nature of the product, we cannot offer trial versions. We do however have an online demo, and we offer a 60 day, 100% Money back gaurantee, so if you do have any problems or concerns, ... 

  17. How often are product updates released?
    Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase an Inter ... 

  18. Can I have a subscription form on my clients web site, and have Flyinfotech Email Marketer installed on my web server?
    Yes, Flyinfotech Email Marketer allows you to have seamless integration with your clients websites, so you can have subscribe and unsubscribe forms on your clients web sites, but still have the c ... 

  19. How many emails can Flyinfotech Email Marketer send per hour?
    This depends greatly on your mail server specifications. We have conducted several sending tests which averaged 1,000 emails per minute using the cron sending method as opposed to the "popup" send ... 

  20. Why should I choose Flyinfotech Email Marketer over one of your competitors?
    In a nutshell:Optimized Database and indexing, tested with 250,000 emails on a basic shared server. 1,000,000 on an optimized server.Built from the ground up for service providers. Private label ... 

  21. Are all Flyinfotech Email Marketer contact lists separate for my clients?
    Yes. All of your clients contact lists, contacts, email templates and statistics are separate. None of your clients will ever see your other clients private data. Flyinfotech Email Marketer include ... 

  22. Can I setup Flyinfotech Email Marketer with multiple users with their own contact lists and newsletters?
    Of course. Flyinfotech Email Marketer is a multi-user application, that allows you to create users that can manage their own contact lists, newsletters and other functionality. Users are created ... 

  23. Is this installed on my web server?
    Yes, all Flyinfotech products are installed directly on your web server, which means no monthly fees and no transaction, email fees etc. Each product has a simple step by step installation proces ... 

  24. Do you offer non-profit or educational organisation discounts?
    We no longer offer educational discounts, however we still do offer a 50% non-profit organization discount depending on the organizations line of work.Often we also donate our software to various ... 

  25. Can you customize this product for me?
    Unfortunately we do not provide custom development services. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as o ... 

  26. Do you offer ASP, .NET, Perl or ColdFusion versions of this product?
    In the past, we offered different language versions of some of our software, but we have now discontinued our PERL, Cold Fusion, ASP and .NET products due to low demand and high production costs ... 

  27. Do you have any additional methods of payment besides credit card or PayPal?
    We accept both check and direct wire transfers. For more information regarding these forms of payment, please contact us.  

  28. Do I need a dedicated server to run this?
    No. All Flyinfotech products don't require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the require ... 

  29. Is the license a life time license? Do I have to pay any additional fees?
    The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.  

  30. Does this product require users to download a browser plug-in?
    No, all Flyinfotech products are completely self contained and require no outside plug-in's or add-ons. 

  31. How do I receive the product after my purchase?
    Upon purchase, you will receive an instant notification via email with the download details of your product, as well as access to the Flyinfotech client area, where you can download your software ... 

  32. Do I need root access to install this?
    No, you do not need root access to install any Flyinfotech product, just FTP access.